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DR.EV SUPPORT• Fleet Telemetry
Vehicle Software Update Required (firmware_update_required)
Telemetry collection is unstable when firmware prerequisites are not met.
Symptoms
- fleet status reports firmware_update_required.
Possible Causes
- Vehicle firmware is below required baseline.
Immediate Actions
- Check vehicle software update availability.
- After update, run sync again in app.
- Re-run fleet status check.
If It Still Fails
- Include model, firmware version, and fleet status output.
Keywords
firmware_update_requiredfirmwaretelemetry
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps