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DR.EV SUPPORT• Fleet Telemetry

Virtual Key Pairing Required (key_pairing_required)

Virtual key is missing or pairing is broken.

Symptoms

fleet status reports key_pairing_required.
Commands fail repeatedly.

Possible Causes

Virtual key not registered
Pairing removed after service/reinstall
Account mismatch

Immediate Actions

Run virtual key setup again.
Delete old key from vehicle and re-pair.
Verify Tesla account and DR.EV account are the same.

If It Still Fails

Share exact virtual key error messages and step screenshots.

Keywords

key_pairing_requiredvirtual keypairing

Related

Unlink and Revoke Access Guide →

Including these details will significantly reduce handling time.

Vehicle identifier (VIN or last 6 digits)
App version, OS version, and device model
Issue timestamp (with time zone)
Failed feature name, error text, and screenshots
Exact reproduction steps

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