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DR.EV SUPPORT• Data & Reports
Battery Data Looks Empty
Realtime/session/aggregate pipelines update at different times, which can look like gaps.
Symptoms
- Battery graph appears empty.
- Only older data appears while recent range is empty.
Possible Causes
- Session not closed yet
- Sync delay
- Collection window not finalized
Immediate Actions
- Check latest update timestamp.
- Retry after a short interval.
- Run manual sync.
If It Still Fails
- Share exact start/end range and missing fields.
Keywords
battery datamissing datagraph gap
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps