← Back to Support Docs
DR.EV SUPPORT• Fleet Telemetry
When Telemetry Config Reset Is Needed
If specific fields remain empty for long periods, reapplying telemetry config is required.
Symptoms
- Only one vehicle has persistent missing fields.
- Specific sensors remain empty.
Possible Causes
- Telemetry configuration mismatch
- Config apply state became stale
Immediate Actions
- Reapply telemetry configuration.
- Run vehicle sync again.
- Recheck fleet status and compare behavior.
If It Still Fails
- Share missing field names, VIN, and first failure timestamp.
Keywords
reset telemetrytelemetry confighostname mismatch
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps