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DR.EV SUPPORT• Data & Reports
Completed Session vs Current Session
Completed and in-progress sessions are stored and refreshed differently.
Symptoms
- Values differ between recent session and current session views.
Possible Causes
- Completed sessions are finalized; current sessions are still mutable.
Immediate Actions
- Interpret completed and in-progress sessions separately.
- Confirm values after session end.
If It Still Fails
- Point out which value differs in which screen for the same time range.
Keywords
last_sessioncurrent_sessionsession start
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps