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DR.EV SUPPORT• Data & Reports
Timeline Address and Charging Cost Data
Address resolution and charging cost can appear later due to metadata update order.
Symptoms
- Address fields are empty.
- Charging cost looks incorrect.
Possible Causes
- Session metadata update lag
- Nearest-session cost inference was used
Immediate Actions
- Query again using the exact session ID.
- Retry with different language code for address resolution.
- Verify cost-per-kWh and currency input values.
If It Still Fails
- Share session ID, configured cost, currency, and output payload.
Keywords
timelineaddresscharging costsession metadata
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps