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DR.EV SUPPORT• Data & Reports
Weekly Report Appears Late
Weekly reports depend on batch aggregation and can lag behind realtime views.
Symptoms
- Weekly report not generated yet.
- Numbers differ from realtime screens.
Possible Causes
- Batch timing differences
- App version mismatch
Immediate Actions
- Update app to latest version.
- Retry after aggregation window.
If It Still Fails
- Share week range and query timestamp.
Keywords
weekly reportaggregation lag
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps