← Back to Support Docs
DR.EV SUPPORT• Vehicle Commands
Climate/Temperature Control Failures
Climate commands require both online vehicle state and valid scopes.
Symptoms
- Climate start/stop or set_temps fails.
Possible Causes
- Vehicle offline
- Missing command scope
- Internal vehicle state conflict
Immediate Actions
- Wake vehicle first.
- Re-authorize permissions.
- Retry with proper interval between commands.
If It Still Fails
- Provide exact failed command name such as auto_conditioning_start/set_temps.
Keywords
climate controlauto_conditioning_startset_temps
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps