Troubleshooting-First Support
Resolve connection, Fleet Telemetry, data gaps, and command failures with symptom-driven guides.
Example: link failed, virtual key, no notifications, missing data
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Results: 6
Troubleshooting Documents
04
Vehicle Commands
Offline, timeout, permissions, command failures
6 docs
First Checks for Command Failures
Check offline status, permissions, and network in this order for faster resolution.
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Vehicle Offline Error (vehicle-offline)
If vehicle is sleeping or network is unstable, command can fail even after wake attempts.
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Permission Error (insufficient-permission)
Command calls fail when required scopes are missing.
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Charging Control Does Not Work
Charging commands require both correct scopes and valid vehicle state.
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Climate/Temperature Control Failures
Climate commands require both online vehicle state and valid scopes.
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Intelligent Control Settings Not Applying
Schedule/condition-based automation can be disabled by vehicle state or manual overrides.
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Support Workflow
Required Info Before Contact
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps