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DR.EV SUPPORT• Vehicle Commands
First Checks for Command Failures
Check offline status, permissions, and network in this order for faster resolution.
Symptoms
- Door, climate, or charging commands fail.
Possible Causes
- vehicle-offline
- insufficient-permission
- network instability
Immediate Actions
- Verify vehicle online status first.
- Re-check required scopes.
- Retry on a different network path.
If It Still Fails
- Provide failing command name and full error text.
Keywords
command failedvehicle command error
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps