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DR.EV SUPPORT• Getting Started
First Sync Takes Too Long
After initial link, vehicle list and data may take time to appear.
Symptoms
- Account is linked but data is not visible yet.
- Vehicle list appears much later than expected.
Possible Causes
- Token refresh and vehicle sync are still running.
- Telemetry configuration apply is still pending.
Immediate Actions
- Wait briefly and run manual sync.
- Close and reopen the app.
- If still empty, relink account.
If It Still Fails
- Include link completion time and current time.
Keywords
sync delayfirst syncmanual sync
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps