DR.EV SUPPORT
Troubleshooting-First Support
Resolve connection, Fleet Telemetry, data gaps, and command failures with symptom-driven guides.
Example: link failed, virtual key, no notifications, missing data
Support Categories
Filter Docs
Results: 4
Troubleshooting Documents
01
Getting Started
Account link, scopes, and first sync basics
4 docs
When Tesla Account Linking Does Not Complete
Troubleshoot failed return-to-app, link failure, and missing vehicles in one flow.
View Document →
Feature Differences by Permission Scope
If scope permissions are missing, UI may load while command execution fails.
View Document →
First Sync Takes Too Long
After initial link, vehicle list and data may take time to appear.
View Document →
Vehicle Missing from List
Most cases are account mismatch or failed vehicle synchronization.
View Document →
Support Workflow
Required Info Before Contact
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps