← Back to Support Docs
DR.EV SUPPORT• Getting Started
Feature Differences by Permission Scope
If scope permissions are missing, UI may load while command execution fails.
Symptoms
- Vehicle data loads but door/climate/charging commands fail.
- Map or location features are disabled.
Possible Causes
- Missing vehicle_cmds or vehicle_charging_cmds scope.
- Missing vehicle_location scope.
Immediate Actions
- Re-authorize permissions in account linking flow.
- Run vehicle sync after permission change.
- Restart app and retry command paths.
If It Still Fails
- Share permission approval screen and failing feature name.
Keywords
scopepermissionvehicle_cmdsvehicle_charging_cmdsvehicle_location
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps