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DR.EV SUPPORT• Account/Billing/Security
Subscription and Refund Policy Basics
Cancellation and refunds are governed by the store used for payment.
Symptoms
- Charges continue after app deletion.
- Refund path is unclear.
Possible Causes
- Deleting app does not cancel subscription.
Immediate Actions
- Cancel subscription directly in the payment store.
- Use the store refund policy channel.
- Verify payment account matches app account.
If It Still Fails
- Provide receipt and subscription status screenshot.
Keywords
subscriptionrefundbilling
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps