Troubleshooting-First Support
Resolve connection, Fleet Telemetry, data gaps, and command failures with symptom-driven guides.
Example: link failed, virtual key, no notifications, missing data
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Results: 7
Troubleshooting Documents
05
Account/Billing/Security
Subscription, refunds, revoke access, privacy, security
7 docs
Subscription and Refund Policy Basics
Cancellation and refunds are governed by the store used for payment.
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Revoke Access and Remove Virtual Key
Complete disconnect requires both Tesla access removal and virtual key deletion.
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Account Conflict (One Tesla Account Across Multiple App Accounts)
Using one Tesla account across multiple DR.EV accounts can destabilize linking.
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Security Issue Reporting Guide
Security reports without reproducible details cannot be triaged effectively.
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Notification Settings and History Mismatch
Follow these checks when notifications are enabled but pushes/history do not match.
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Pro Activation Not Applied
Even after payment, activation can fail when vehicle/account targeting conditions are not met.
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Free Trial and Referral Reward Issues
Free trial and referral rewards have reuse/eligibility limits and may be rejected by policy.
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Support Workflow
Required Info Before Contact
Including these details will significantly reduce handling time.
- Vehicle identifier (VIN or last 6 digits)
- App version, OS version, and device model
- Issue timestamp (with time zone)
- Failed feature name, error text, and screenshots
- Exact reproduction steps