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DR.EV SUPPORT• Vehicle Commands

Vehicle Offline Error (vehicle-offline)

If vehicle is sleeping or network is unstable, command can fail even after wake attempts.

Symptoms

vehicle-offline appears repeatedly.

Possible Causes

Vehicle in deep sleep
Weak signal
Temporary communication failures

Immediate Actions

Run wake-up again.
Switch cellular/Wi-Fi conditions.
Reduce rapid retries and add retry intervals.

If It Still Fails

Share repeated failure time windows and environment details.

Keywords

vehicle-offlinewaketimeout

Related

Command Failure Basics →

Including these details will significantly reduce handling time.

Vehicle identifier (VIN or last 6 digits)
App version, OS version, and device model
Issue timestamp (with time zone)
Failed feature name, error text, and screenshots
Exact reproduction steps

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